Questions from the counter.

Request a sold-comps refresh when you need new evidence, review the matches and include or exclude sales. For metal-bearing items with usable historical spot, the calculation separates metal from premium and fences statistical outliers. Non-metal items use the comparable value. Live eBay asking prices sit alongside for context; your offer band comes only from completed sales.

Override it. The line records your chosen offer alongside the suggestion and active staff attribution. A suggestion is evidence to review, and the decision is always yours.

Yes. For copper, nickel, tokens and notes with no applicable precious-metal melt, use sold comparable value or an eligible reference and review the inputs. Do not add a fictitious melt floor; available evidence and your pricing controls determine the suggestion.

Today, CounterMint focuses on pricing incoming lots, issuing quotes, tracking customer responses and recording settled purchases. It is not a full point-of-sale or inventory system. Sell-side and inventory tools are planned expansions. Accepted lines export as CSV so you can keep using your existing systems. If you want a direct POS connection, tell us which one you run.

Print it. The sheet carries a Quote ID and PIN; both are needed at quote.countermint.io to reopen the quote. Its status and clocks still apply; reopening does not reset expiry or create a new acceptance window.

Send a branded quote by email, or print it. Either way, the customer’s permission comes first. Customer delivery permission is separate from future marketing consent. Native SMS uses your messaging app and carrier to send the text.

A supported web browser on a phone, tablet or counter computer. Customers can use the quote link or printed retrieval details. iOS and Android are in development and planned to follow.

The dealer plan covers one location with staff capacity set by your account. On a shared counter, Lock screen and Switch profile use per-staff four-digit quick PINs; attribution follows the active profile. Quick switching is not a separate security boundary or a replacement for account/device security. Running more than one location? The Multi-Shop pilot is available now on a custom quote for your locations and staff, set up personally with Ray.

Turn repricing on and an open quote follows the market. Small moves stay off the offer, rises stop at a cap you set, and the result rounds the way you like. Anything that needs your review waits for you, and agreed lines stop moving.

Enable counter-offers only when you want them. Configure the count, auto-accept and auto-decline bounds; cases outside automatic handling go to a person. A counter visit window tells the customer when to bring agreed items in, separately from quote expiry.

Yes. Settle at the counter: record how each deal was paid, with the final amount, and hand the customer a purchase receipt by print, or by an email or text link sent from your own device. You can add an optional seller statement with a signature line.

CounterMint records the settlement; it never processes the money.

30 days free, no card to start. The trial starts with first verified business registration. A request, invitation, trial or attached card does not claim a Founding place.

Complete the Founding claim and accept its price while the offer is open and a place is available. Claim during your trial and you keep the rest of your 30 free days. If your trial has ended, we'll confirm the price and that your paid subscription starts today before you continue. There are no back charges for paused days.

If the trial ends without an explicitly chosen subscription, the account pauses. Paid service starts only when you choose it; paused days are not back charged. Returning does not create another trial.

$50 a month or $500 a year, locked for as long as your subscription remains active, even if the Standard price increases. Personal setup help and a direct line to Ray, CounterMint's founder, on his private business mobile, seven days a week. Feedback helps set priorities; it does not guarantee custom development, future tiers or a delivery date.

Photo-assisted intake suggests item separation and visible details for your review. Check every line, metal input and readable holder transcription before issuing an offer. It does not grade, authenticate or appraise.

No, and it never claims to. Where a coin is already certified and the label is readable in the photograph, that label’s detail is transcribed onto the line. On raw material the grade is your call: CounterMint gives you the melt arithmetic, the premium evidence and a place to record the judgment you make.

Request a sold-comps refresh when you need new evidence, review the matches and include or exclude sales. For metal-bearing items with usable historical spot, the calculation separates metal from premium and fences statistical outliers. Non-metal items use the comparable value. Your premium share and buy rules then shape the suggestion; eligible wholesale references and blend controls may also apply.

Implied premium shows what sellers are asking on retail listings. Realistic premium comes from reviewed sold comps priced against spot on the day each one sold, and your offer band is built on it.

Yes, with reviewed metal, fineness, weight and payout inputs. Metal-only pricing requires premium off, valid metal inputs and no applicable wholesale reference or override. Otherwise eligible reference, comps or blend controls may apply. Mixed material can share one itemized offer.

Yes. Paper currency has no precious-metal melt floor. Review sold comparable value or an eligible reference under your pricing controls. Coins and notes can share one offer; metal normalization is not invented for a note.

Gold, silver, platinum and palladium are the four supported quoteable metals. Spot from a market data provider, refreshed every minute and time-stamped on every quote. Market context is provider-delayed and locally sampled; freshness is recorded. It is not an exchange feed, an executable quote or a promise of every-minute repricing.

Metals Insights charts each metal over the window you pick, with moving averages, RSI and MACD and a bullish, neutral or bearish gauge, so you can read the trend before you price. An optional daily quote note carries its date. These indicators describe history and never change your offer.

Yes. Exposure counts every quote line exactly once and totals your open offers, accepted offers awaiting your confirmation, confirmed commitments and settled purchases, per metal and in aggregate, with each total’s basis and as-of time. It covers gold, silver, platinum, palladium, base metal and paper currency, with fine ounces and melt coverage per metal. Melt figures use the same spot CounterMint shows on every quote. It reports on the quotes made in CounterMint, not your inventory or books.

Yes, as an advisory. Owners and managers set an exposure budget per metal and in total, an optional cap on any single purchase and the level at which warnings begin. While you build a quote, the Exposure check adds the draft to your running totals and shows each category as within budget, near its limit or over it. It never blocks a quote: issuing one that crosses a budget or cap asks you to confirm, and the decision stays yours.

Yes. Owners and managers can download a branded Exposure report as a PDF, or schedule it by email daily, weekly or monthly to the owners and managers they choose. Customer names are left off unless you include them. Other staff see only the Exposure check’s states while they quote. Exposure is included on every plan, including trials, and runs in the public demo on the demo workspace’s own quotes; there, scheduled reports are previewed and no email is sent.

No. We use US-based AI companies only, through API agreements, so none of your data or your customers’ data is ever used to train models. Your buy rules, offers and customer records are not sold or brokered into a product for someone else. Accepted lines can be exported as CSV; do not assume every account setting has a self-service export. A connected price-guide key is stored encrypted until disconnected or replaced. Bounded cached lookup values have separate retention limits; a cache expiry is not a credential expiry.

There is no collector subscription available. We are researching a personal version for collectors. Read the collector guide or help shape the personal version. Research does not create a dealer account or reserve a Founding place. The demo shows a sample dealer workflow, not an available collector product.

No. Use your authorized professional references. A manual wholesale entry records matched grade, source and publication date for staleness review. Own-key lookup depends on subscription permission and supported catalog identifiers; CAC and grade-ladder coverage are conditional, not universal. Comps-only and guide-only selections can fall back to the available eligible anchor when their preferred anchor is absent.

Price guide API subscriptions are sold directly by CDN Publishing. Confirm that your subscription permits access by third-party tools on your behalf before entering your key. CounterMint asks you to attest to this when you connect it and is not affiliated with or endorsed by CDN Publishing.

Accepted lines export as CSV so your books and inventory can stay in their existing system. Tell us which direct integrations would be useful; they are requests, not included connections.

Setup time depends on your rules and workflow. Configure buy rules, premium share, review controls, clocks and customer wording, then review a sample quote. Founding personal setup help is available; no fixed completion time is promised.

You can enter or photograph an unsorted lot, but review and correct the suggested items. Bulk material needs valid count, weight and metal inputs; premium-bearing pieces need suitable evidence and individual judgment. Every line is yours to check, so a mis-split is a quick fix.

Current offer calculations are in U.S. dollars. Shop timezone settings affect time displays and deadlines; they do not promise currency conversion. Coverage and references vary by material. Ask about your market before relying on it for a quote.

$50 a month or $500 a year, locked for as long as your subscription remains active, even if the Standard price increases. When cancellation takes effect, your current price lock ends. If the Founding 50 is still open and a place is available when you return, you can make a new claim. Otherwise, you can choose the current Standard plan. Returning does not start another free trial. Cancellation is scheduled for the current trial or paid-period end; undo before then to preserve an active lock. After 50 confirmed memberships, the Founding offer closes permanently; a later cancellation does not reopen it. Temporary holds can make places unavailable before that point, and the offer can also be administratively closed. A request, invitation, trial or attached card does not claim a place. Standard requires your explicit acceptance; it never starts automatically if a Founding place is unavailable.

Founding Dealers get direct access to Ray for setup help, product questions and feedback as they put CounterMint to work. Your private business-mobile contact is provided when your Founding place is confirmed.

See the current daily assistance hours below. For general support, email us. We reply by the next business day, Monday–Friday, U.S. Eastern Time.

Questions this page doesn’t cover are welcome too. Write to us and you’ll hear back from the people who build CounterMint.